Terms & Conditions
Agreement
Products which may be traded in under this program
NorthLadder Services and Third Party Services
Device Evaluation and Pricing and Payment
Data Security
Device Lock and Compliance
Personal Information and Privacy
Applicable Law and Jurisdiction
Eligibility
Cancellation and Refund Policy
Xiaomi 17 & 17 Ultra
Agreement
NorthLadder has collaborated with Amazon Europe Core SARL, Amazon EU SARL and/or their affiliates (“Amazon”) to provide trade-in services to customers of Amazon.
The trade-in transaction is governed by these terms, made by and between the individual aged 18 or over who uses NorthLadder’s trade-in services (the “Customer” or “You”) and NorthLadder (the “Agreement”).
Customer acknowledges and accepts that Amazon is not a party to this Agreement and shall therefore have no responsibility or liability under these terms.
The trade-in transaction is governed by these terms, made by and between the individual aged 18 or over who uses NorthLadder’s trade-in services (the “Customer” or “You”) and NorthLadder (the “Agreement”).
Customer acknowledges and accepts that Amazon is not a party to this Agreement and shall therefore have no responsibility or liability under these terms.
Products which may be traded in under this program
A “Product” shall mean: any eligible electronic device purchased within the applicable jurisdiction, including Mobile Phone, Laptop, Tablet, Earphones, Smart Watch, and Gaming Console, that are accepted by NorthLadder for trade-in services within the applicable jurisdiction.
NorthLadder Services and Third Party Services
You acknowledge and agree that Amazon shall be neither liable nor responsible for any actions or inactions of NorthLadder in relation to the Offer or its benefits.
By agreeing to accept NorthLadder’s quoted price for purchasing the Product, whether initial or revised (the “Offer”), you hereby represent, warrant and covenant that:
a. You are the sole; absolute; and lawful owner of the Product.
b. The Product was exclusively for personal use, not for business or commercial use.
c. The Product, along with all accessories, under the Offer is genuine and is not counterfeit, and is free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.
d. Wherever applicable, You have provided Product details, including its condition, and these are as stated at the time of availing the Offer.
e. In the event the Product is a mobile, laptop, tablet or smart watch, the Product is in working condition. You must remove any scratch-guard, screen-guard, tempered glass, or other protective covering applied to the screen of the Product.
f. You have deleted all personal data, signed out of your iCloud (iOS) / Google (Android) or similar accounts, and removed any lock code or passwords.
g. The battery of the Product proposed to be exchanged must not be dead or non-functional. In other words, the device should turn on and operate even when the charger is disconnected.
h. The Product should not be damaged, broken, or otherwise tampered with.
i. The Product should match the details entered while placing the Order.
By agreeing to accept NorthLadder’s quoted price for purchasing the Product, whether initial or revised (the “Offer”), you hereby represent, warrant and covenant that:
a. You are the sole; absolute; and lawful owner of the Product.
b. The Product was exclusively for personal use, not for business or commercial use.
c. The Product, along with all accessories, under the Offer is genuine and is not counterfeit, and is free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.
d. Wherever applicable, You have provided Product details, including its condition, and these are as stated at the time of availing the Offer.
e. In the event the Product is a mobile, laptop, tablet or smart watch, the Product is in working condition. You must remove any scratch-guard, screen-guard, tempered glass, or other protective covering applied to the screen of the Product.
f. You have deleted all personal data, signed out of your iCloud (iOS) / Google (Android) or similar accounts, and removed any lock code or passwords.
g. The battery of the Product proposed to be exchanged must not be dead or non-functional. In other words, the device should turn on and operate even when the charger is disconnected.
h. The Product should not be damaged, broken, or otherwise tampered with.
i. The Product should match the details entered while placing the Order.
Device Evaluation and Pricing and Payment
NorthLadder agrees to purchase the Product for the value agreed upon during the initial Offer, pending inspection.
After the Product is received, NorthLadder will inspect and verify its condition.
If NorthLadder’s quoted price aligns with the Customer’s self-evaluation, the trade-in will proceed automatically, and the device will not be returned to You.
If the condition differs from the Customer’s original description, NorthLadder may issue a revised Offer (the “Revised Offer”). Such Revised Offer shall be made no later than seven (7) days from the date you provided the Product for trade-in.
Once you have received your Revised Offer, you have seven (7) days to either (1) choose to accept the Revised Offer or (2) reject the Revised Offer and request the return of the Product. Failure to do so may result in the automatic return of the Product to the store at which you provided such Product.
You acknowledge that the value of the Product will be provided to You in the form of bank transfer by Circular Devices Private Limited (NorthLadder).
After the Product is received, NorthLadder will inspect and verify its condition.
If NorthLadder’s quoted price aligns with the Customer’s self-evaluation, the trade-in will proceed automatically, and the device will not be returned to You.
If the condition differs from the Customer’s original description, NorthLadder may issue a revised Offer (the “Revised Offer”). Such Revised Offer shall be made no later than seven (7) days from the date you provided the Product for trade-in.
Once you have received your Revised Offer, you have seven (7) days to either (1) choose to accept the Revised Offer or (2) reject the Revised Offer and request the return of the Product. Failure to do so may result in the automatic return of the Product to the store at which you provided such Product.
You acknowledge that the value of the Product will be provided to You in the form of bank transfer by Circular Devices Private Limited (NorthLadder).
Data Security
a. You shall be responsible for removing all data stored on the Product, including personal data, and any stickers present on the Product before handing it over to NorthLadder.
b. NorthLadder shall not be held liable any data or information stored on the Product, that was not removed by you before handing over the Product, is stolen, transferred or used by any other person or entity once you have sold the Product to NorthLadder, or any registered dealers of NorthLadder.
c. In spite of erasing the data manually/electronically, if any data still accessible due to any reason, Amazon or its affiliates, NorthLadder, the future buyer, or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data.
If any data remains and is accessed by third parties, you agree that neither Amazon, NorthLadder, nor any affiliated partners are liable for any data loss, misuse, or unauthorized access.
b. NorthLadder shall not be held liable any data or information stored on the Product, that was not removed by you before handing over the Product, is stolen, transferred or used by any other person or entity once you have sold the Product to NorthLadder, or any registered dealers of NorthLadder.
c. In spite of erasing the data manually/electronically, if any data still accessible due to any reason, Amazon or its affiliates, NorthLadder, the future buyer, or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data.
If any data remains and is accessed by third parties, you agree that neither Amazon, NorthLadder, nor any affiliated partners are liable for any data loss, misuse, or unauthorized access.
Device Lock and Compliance
All Products must be unlocked, with no iCloud, Google FRP, or carrier locks.
Locked devices will not be accepted and may be returned or recycled at our discretion
Locked devices will not be accepted and may be returned or recycled at our discretion
Personal Information and Privacy
You consent to provide your personal information, including photographic ID (if required), to complete the trade-in process.
NorthLadder will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Full details are available in the NorthLadder Privacy Policy
NorthLadder will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Full details are available in the NorthLadder Privacy Policy
Applicable Law and Jurisdiction
This Agreement is governed by the laws of England and Wales. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
NorthLadder will not trade with or provide any services to OFAC and sanctioned countries.
The Customer must retain a copy of transaction records.
The Customer is responsible for maintaining the confidentiality of their account with NorthLadder.
NorthLadder will not trade with or provide any services to OFAC and sanctioned countries.
The Customer must retain a copy of transaction records.
The Customer is responsible for maintaining the confidentiality of their account with NorthLadder.
Eligibility
Only individuals aged 18 years and above may participate in this program. Minors are not permitted to register or use NorthLadder’s services directly.
Cancellation and Refund Policy
No Refunds or Cancellations: Once the Product has been inspected and payment made, the sale is final.
If a revised Offer is rejected before payment, the Product can be returned to the Customer, subject to the applicable return fee.
If a revised Offer is rejected before payment, the Product can be returned to the Customer, subject to the applicable return fee.
Xiaomi 17 & 17 Ultra
From February 28th 2026 to March 31st 2026 inclusive, for the purchase of Xiaomi 17 Ultra 16+512G Smartphones/ Xiaomi 17 Ultra 16+1024G Smartphones/ Xiaomi 17 12+256G Smartphones/ Xiaomi 17 12+512G Smartphones (all models, all colors), Vendor offers you an extra valuation of £200/£150 in addition to the amount of your old device. Go to https://amazonuk.northladder.net/.
Consumer Participation Conditions:
(1) Only one Trade-in participation for a Xiaomi 17 Ultra 16+512G Smartphones/ Xiaomi 17 Ultra 16+1024G Smartphones/ Xiaomi 17 12+256G Smartphones/ Xiaomi 17 12+512G Smartphones (all models, all colors) purchased through an Amazon account, per bank account and per individual (same name, same surname, same postal address).
(2) The eligible smartphone must be new and not refurbished, purchased directly from Amazon (www.amazon.co.uk) with the wording “Sold and shipped by Amazon”.
(3) The name that appears on your bank account must be the same as the beneficiary of the offer (the one you enter in the online participation form).
(4) Offer valid for consumers and professionals domiciled in the UK.
(5) For more details, you can contact NorthLadder at the following email address: support.uk@northladder.com.
Participation Conditions and Process:
• Connect to the website of our partner NorthLadder https://amazonuk.northladder.net/ and select the offer “£200/£150 Bonus extra valuation on the New Xiaomi 17 Ultra 16+512G/ Xiaomi 17 Ultra 16+1024G/ Xiaomi 17 12+256G/ Xiaomi 17 12+512G from 28/02/2026 to 31/03/2026”.
• To benefit from the extra valuation on the value of your old device, before April 14th 2026, answer NorthLadder’s questions to estimate the condition and trade-in value of the old device, as well as the personal information requested, accept the trade-in conditions and share with NorthLadder the unique promocode included in the post-purchase email.
• NorthLadder will check and confirm your eligibility to the promotion and send you a quote for your old device. Following your acceptance of the quote, the extra valuation amount will be credited to your bank account 14 days after the trade-in completion and validation, provided that the purchased product has not been returned in the meantime.
This promotion is carried out by NorthLadder and Xiaomi, [Xiaomi H.K. Limited]. Amazon has no responsibility or control over it.
The promotion is subject to NorthLadder terms and conditions. For more information on the NorthLadder services and the applicable Terms and Conditions, visit https://amazonuk.northladder.net/uk-en/terms-and-conditions/.
The offer is subject to availability and may be withdrawn or modified without notice. The offer does not provide cash alternatives. Amazon’s General Terms of Use and Sale apply. For more details, you can contact NorthLadder at the following email address: support.uk@northladder.com.
Consumer Participation Conditions:
(1) Only one Trade-in participation for a Xiaomi 17 Ultra 16+512G Smartphones/ Xiaomi 17 Ultra 16+1024G Smartphones/ Xiaomi 17 12+256G Smartphones/ Xiaomi 17 12+512G Smartphones (all models, all colors) purchased through an Amazon account, per bank account and per individual (same name, same surname, same postal address).
(2) The eligible smartphone must be new and not refurbished, purchased directly from Amazon (www.amazon.co.uk) with the wording “Sold and shipped by Amazon”.
(3) The name that appears on your bank account must be the same as the beneficiary of the offer (the one you enter in the online participation form).
(4) Offer valid for consumers and professionals domiciled in the UK.
(5) For more details, you can contact NorthLadder at the following email address: support.uk@northladder.com.
Participation Conditions and Process:
• Connect to the website of our partner NorthLadder https://amazonuk.northladder.net/ and select the offer “£200/£150 Bonus extra valuation on the New Xiaomi 17 Ultra 16+512G/ Xiaomi 17 Ultra 16+1024G/ Xiaomi 17 12+256G/ Xiaomi 17 12+512G from 28/02/2026 to 31/03/2026”.
• To benefit from the extra valuation on the value of your old device, before April 14th 2026, answer NorthLadder’s questions to estimate the condition and trade-in value of the old device, as well as the personal information requested, accept the trade-in conditions and share with NorthLadder the unique promocode included in the post-purchase email.
• NorthLadder will check and confirm your eligibility to the promotion and send you a quote for your old device. Following your acceptance of the quote, the extra valuation amount will be credited to your bank account 14 days after the trade-in completion and validation, provided that the purchased product has not been returned in the meantime.
This promotion is carried out by NorthLadder and Xiaomi, [Xiaomi H.K. Limited]. Amazon has no responsibility or control over it.
The promotion is subject to NorthLadder terms and conditions. For more information on the NorthLadder services and the applicable Terms and Conditions, visit https://amazonuk.northladder.net/uk-en/terms-and-conditions/.
The offer is subject to availability and may be withdrawn or modified without notice. The offer does not provide cash alternatives. Amazon’s General Terms of Use and Sale apply. For more details, you can contact NorthLadder at the following email address: support.uk@northladder.com.