How it works

  1. Instant Quote

    Get a free, real-time price estimate in seconds.

  2. Place Request

    Complete and submit your trade-in request online.

  3. Ship Device

    Safely ship your device with guided instructions.

  4. Fast Payment

    Receive payment within 48 hours after final assessment.

What Our Users Say

Quotes

The whole process was quick and efficient. And more importantly they were honest. I was given an evaluation but on the receipt of the phone they paid me more!

February 19, 2026

Fiona

Samsung Galaxy Note20 Ultra

GBP 113

Quotes

Great service, I recommend it. Two days after I got my new device, an agent from NorthLadder contacted me for trade-in. We met and I received payment immediately after assessment.

January 2, 2026

Saidakbar To'ychiboyzoda

Samsung A36

GBP 112

Quotes

This was the first time I used a recycling company for my personal laptop return. I found NorthLadder to be very effective and upfront with regular feedback on progress of my returned PC.

February 23, 2026

Mr Nigel Henriques

MacBook Air 2023

GBP 300

Quotes

It was a good experience. Aslam came to evaluate my device and gave the best price to offer. It was very convenient and quick service. On time and handled appropriately.

November 7, 2023

Syrrel Santos

Apple iPhone 14 Pro

GBP 351

Quotes

Extremely seamless process. I was allowed to keep my old phone and new phone to do the data transfer. NorthLadder collected it after a few days. Everything was super easy.

January 14, 2026

Salman Arif

Apple iPhone 15 Pro Max

GBP 481

Quotes

Very easy and speedy service and was paid much quicker than expected, everything was excellent from collection to payment.

February 20, 2026

Melvyn Clarke

Apple iPhone 16 2024

GBP463

GoogleTag
4.7/5 1016 Google Reviews

FAQs

Can’t find the answer you are looking for?

Contact Us

Trade-in your device

– Create your Trade-in order on our website by providing your device details and selecting a price quote as per the condition of your device.
– Enter your bank details for the trade in amount to be transferred. 
– Book the pickup by following the instruction shared over the Trade in email.
– As per the pickup schedule the courier partner will pick up your device from home and deliver it to our QC facility for evaluation. 
– Once your device is received and appraised, you’ll receive an e-mail notification within 2-3 business days informing you about the final trade-in value. 
– Once you accept the trade-in value the amount will be transferred to your account within 2-3 business days.

We acknowledge the importance of data privacy, so please remember to perform a factory reset before handing over the device.

Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.

FOR PHONES:
iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.

Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.

*If multiple accounts have been registered, please “Delete account” for all of them.

FOR SMARTWATCHES:
Apple:
On the iPhone connect to the smartwatch, go to “Settings > Apple ID”, then select your device, and select “Remove from account”

Samsung:
“Settings > Account and Backup > Select account ID > Remove account” 

Huawei:
Go to Huawei health app, “Devices > Click on your device ID > Restore Factory Settings > Full Reset”

FOR TABLETS:
iPad:
Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.

Android:
Go to “Settings > Account” and tap “Delete account” for the displayed account.

To delete data and settings from your device and restore it to factory settings, follow the below process:

For iPhone: Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.

For Android: Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset)”.

SMARTWATCHES:
Apple:
On the iPhone connect to the smartwatch, go to “Settings > Apple ID”, then select your device, and select “Remove from account”

Samsung:
“Settings > Account and Backup > Select account ID > Remove account”
 
Huawei:
Go to Huawei health app, “Devices > Click on your device ID > Restore Factory Settings > Full Reset”
 
TABLETS:
iPad:
Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.

Android:
Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset)”.

We provide data wipe for both Android and iOS following the below method:

Android Erasure

High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.

iOS Erasure

The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.

– Mobile phones
– Tablets
– Smartwatches
– Laptops
– Earphones
– Gaming Consoles

We accept devices that atleast switch on. But we don’t accept devices that are counterfeit or jailbroken.

After creating your trade-in order, please unlock or deregister your device from cloud services (if applicable) before sending it in. Unlocking from cloud services and performing a factory reset is required for all iOS and Android device trade-ins. 
(Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned) 
 
For mobile phones, tablets, laptops, headphones and gaming consoles, we do not require any accessories. However, for smartwatches, the charger is mandatory. 

Grading Criteria – Mobile Phones & Tablets

The below grading questions apply to both mobile phones and tablets.
Please review each question carefully before selecting your device condition.

1. Does the device turn on and work normally?
The device must power on properly, charge normally, and have no battery swelling or overheating.
There should be no security locks (iCloud, Google, PIN, MDM).
If the device does not turn on, is locked, or has battery issues, it will be rejected.

2. Does the device have any cracks (body & Screen), screen issues, or non-original parts?
This includes:
• Cracked or chipped glass
• Bent frame or deep dents (structural damage)
• Display faults (dead pixels, white spots, shadows, discoloration)
• Any functionality issue (touchscreen, buttons, camera, speakers, microphone, Wi-Fi, Bluetooth, charging port, Face ID / fingerprint)
• Non-genuine or replacement parts
• Visible engraving or permanent personalisation
If any of the above applies, the device will be graded accordingly.

3. Are there major scratches, dents, or signs of heavy use?
Marks clearly visible during normal handling, without tilting the device or inspecting it closely.
Examples include:
• Visible scratches on the screen
• Scuffed or worn frame edges
• Paint wear
• Light cosmetic dents (not structural)
• SIM tray damage or missing SIM tray (for physical SIM models)
Devices without a physical SIM tray (eSIM-only variants) are assessed separately and may fall under this category.

4. Are there any minor scratches visible only on close inspection?
Very light hairline scratches that are only visible when looked at closely or under direct lighting.
These are cosmetic only and do not affect performance.

Important: All devices are physically inspected upon arrival. If the selected condition does not match the actual device condition, a revised offer will be shared before proceeding. 

Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform. 

We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. The price you see is the price you get. It’s fast, easy, and no haggling! Based on the final condition given by NorthLadder, you can choose to accept or refuse to trade your device. The last call is in your hand. 

Your devices are sold to dealers who repair them and sell them to customers, thus extending the life span of the device and promoting a sustainable and circular economy. 

– Once you confirm your request to trade in your phone or other device, you will receive an email containing instructions on how to book the pickup. 
 
– Our courier partner will visit as per the scheduled date at your doorstep to pick-up your device. 
 
– Pack your trade-in device as per the instructions provided in the initial trade in remail and keep the device ready. 
 
– After the courier collects your device and it reaches us, we will evaluate it and provide you with the final price. 
Please ensure you have received a proof of postage from Royal Mail once the device has been picked
 
– You will receive an email with the final trade-in offer and a detailed evaluation report. You can then choose to either accept or reject the offer. 
 
– If you accept the price quote, the amount will be transferred to your bank. 
 
– If you choose to reject the final price offer, your device will be returned and your trade-in order will be cancelled. 
 
Please note below time validity for sending in your device: 
 
You need to send your device to us within 7-10 days of submitting a Trade-in request. If your device is not picked up by our courier partner service within 7-10 days of submitting your Trade-in, the request will expire and you will no longer be eligible to receive Trade-in benefits from NorthLadder. 
If you face any challenges in contacting or finding the courier partner for shipping your device, please reach out to support.uk@northladder.com for help. 

After creating your trade-in order, please unlock or deregister your device from cloud services (if applicable) before sending it in. Unlocking from cloud services and performing a factory reset is required for all iOS and Android device trade-ins. (Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned). 

You can cancel your trade-in order before the courier picks up your device by sending a cancellation request to support.uk@northladder.com. 

If we do not receive your confirmation on the revised offer within 7 days of sending the price deviation offer, we will assume that you accept the revised price. NorthLadder will retain possession of your device and proceed to completing the trade-in Order. 
Please note that, as per the terms of the trade-in program, the order will no longer qualify for cancellation once the order is completed.  
 
The amount will be transferred to the bank account, details for which were provided at the time of placing the trade in order.  

Once the device is handed over to the courier, the trade-in process is considered to be in progress and cannot be reversed. However, if there is a difference between the condition you initially declared and the condition found during our evaluation, a revised trade-in value will be shared with you.

If you do not agree with the revised price, you will have the option to reject the offer within a defined window using the link provided in the re-quote email. Once rejected, we will arrange to return your device to you.

If the quoted price aligns with the customer’s self-evaluation, the trade-in will proceed automatically without needing further approval, and the device will not be returned.

Once your device arrives at NorthLadder’s evaluation facility, a thorough assessment is conducted to determine its condition. The revised price is based on this detailed evaluation, which considers key factors such as screen quality, body condition, battery health and overall functionality. 
After the evaluation is completed, we will email you the evaluation report along with the revised price offer. If you accept the new price, please confirm your acceptance using the link provided in the email. Should you decide not to proceed with the revised offer, you can reject the price quote through the same link, and we will arrange to return.

We generally don’t ask for any document. But on a case to case basis, we may ask you to submit National ID for verification purpose. 

The price of the device is solely based on the device itself and not on the box or any accessories included.
– For smartwatches, the charger is mandatory and must be included.
– For all other devices, if the item is received with a box or accessories, NorthLadder is not responsible for returning the box or any accessories included.
– Smartwatches will be returned with the charger.

This offer is promoted by NorthLadder and therefore Amazon has no responsibility or control over it. The offer is subject to the NorthLadder’s terms and conditions, available here https://amazonuk.northladder.net/uk-en/terms-and-conditions/

For more details, you can contact NorthLadder at the following email address: support.uk@northladder.com

Support is available Monday to Saturday, 10 am to 10 pm.
You will receive a response within 24-48 hours.

If your device is not delivered to NorthLadder and is confirmed as lost by the courier, we will, where applicable, initiate a claim with the courier.
 
You will be required to retain and share electronic proof of device handover (pickup email or drop-off receipt). 
 
Once our support team receives this document , we will manage all other claim-related documentation.
 
Payment, will be processed in line with the courier’s claim outcome and timelines typically within 3–5 working days after claim confirmation is received from Royal Mail.

The device is evaluated based on the standard parameters. The price will be determined based on the actual condition of the device. It is important to accurately understand the condition and features of your phone or device to ensure a smooth and efficient process, as the condition of the device will affect the offered price.
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Trade-in your device