How it works
Get your device valued
Fill in the information and get an estimate price straight away.
Place your order request
Fill in your details and place your trade-in order.
Ship your device
You will receive a shipping label. Ship your device to our location.
Get instant money
We will evaluate the device and confirm the final value. Once you accept, you will receive the trade-in amount via bank transfer.
We acknowledge the importance of data privacy, so please remember to perform a factory reset before handing over the device.
Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.
FOR PHONES:
iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.
*If multiple accounts have been registered, please “Delete account” for all of them.
FOR SMARTWATCHES:
Apple:
On the iPhone connect to the smartwatch, go to “Settings > Apple ID”, then select your device, and select “Remove from account”
Samsung:
“Settings > Account and Backup > Select account ID > Remove account”
Huawei:
Go to Huawei health app, “Devices > Click on your device ID > Restore Factory Settings > Full Reset”
FOR TABLETS:
iPad:
Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android:
Go to “Settings > Account” and tap “Delete account” for the displayed account.
To delete data and settings from your device and restore it to factory settings, follow the below process:
For iPhone: Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.
For Android: Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset)”.
SMARTWATCHES:
Apple:
On the iPhone connect to the smartwatch, go to “Settings > Apple ID”, then select your device, and select “Remove from account”
Samsung:
“Settings > Account and Backup > Select account ID > Remove account”
Huawei:
Go to Huawei health app, “Devices > Click on your device ID > Restore Factory Settings > Full Reset”
TABLETS:
iPad:
Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.
Android:
Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset)”.
Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.
FOR PHONES:
iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.
*If multiple accounts have been registered, please “Delete account” for all of them.
FOR SMARTWATCHES:
Apple:
On the iPhone connect to the smartwatch, go to “Settings > Apple ID”, then select your device, and select “Remove from account”
Samsung:
“Settings > Account and Backup > Select account ID > Remove account”
Huawei:
Go to Huawei health app, “Devices > Click on your device ID > Restore Factory Settings > Full Reset”
FOR TABLETS:
iPad:
Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android:
Go to “Settings > Account” and tap “Delete account” for the displayed account.
To delete data and settings from your device and restore it to factory settings, follow the below process:
For iPhone: Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.
For Android: Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset)”.
SMARTWATCHES:
Apple:
On the iPhone connect to the smartwatch, go to “Settings > Apple ID”, then select your device, and select “Remove from account”
Samsung:
“Settings > Account and Backup > Select account ID > Remove account”
Huawei:
Go to Huawei health app, “Devices > Click on your device ID > Restore Factory Settings > Full Reset”
TABLETS:
iPad:
Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.
Android:
Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset)”.
– Mobile phones
– Tablets
– Smartwatches
– Laptops
– Earphones
– Gaming Consoles
We accept devices that atleast switch on. But we don’t accept devices that are counterfeit or jailbroken.
– Tablets
– Smartwatches
– Laptops
– Earphones
– Gaming Consoles
We accept devices that atleast switch on. But we don’t accept devices that are counterfeit or jailbroken.
After creating your trade-in order, please unlock or deregister your device from cloud services (if applicable) before sending it in. Unlocking from cloud services and performing a factory reset is required for all iOS and Android device trade-ins.
(Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned)
For mobile phones and tablets, we do not require any accessories. However, for smartwatches, the charger is mandatory.
(Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned)
For mobile phones and tablets, we do not require any accessories. However, for smartwatches, the charger is mandatory.
There are different grades that determine the condition of your phone or device. These grades are based on the appearance and functionality of your device. It is important to accurately understand the condition and features of your phone or device to ensure a smooth and efficient process, as the condition of the device will affect the offered price.
Your devices are sold to dealers who repair them and sell them to customers, thus extending the life span of the device and promoting a sustainable and circular economy.
– Once you confirm your request to trade in your phone or other device, you will receive an email containing a detailed printable label and a unique reference code.
– Please follow the instructions provided in the email and book the courier as per your availability.
– Our courier partner will visit as per the slot selected by you to pick-up your device.
– Pack your trade-in device using the provided label and have it ready for collection.
– After the courier collects your device and it reaches us, we will evaluate it and provide you with the final price.
– You will receive an email with the final trade-in offer and a detailed evaluation report. You can then choose to either accept or reject the offer.
– If you accept the price quote, you will receive your credit via bank transfer as per the bank details provided by you.
– We accept devices that power on and are in working condition.
– If you choose to reject the final price offer, your device will be returned and your trade-in order will be cancelled.
Please note below time validity for sending in your device:
You need to send your device to us within 14 days of submitting a Trade-in request. If your device is not picked up by our courier partner service within 14 days of submitting your Trade-in, the request will expire and you will no longer be eligible to receive Trade-in benefits from NorthLadder.
If you face any challenges in contacting or finding the courier partner for shipping your device, please reach out to support.uk@northladder.com for help.
– Please follow the instructions provided in the email and book the courier as per your availability.
– Our courier partner will visit as per the slot selected by you to pick-up your device.
– Pack your trade-in device using the provided label and have it ready for collection.
– After the courier collects your device and it reaches us, we will evaluate it and provide you with the final price.
– You will receive an email with the final trade-in offer and a detailed evaluation report. You can then choose to either accept or reject the offer.
– If you accept the price quote, you will receive your credit via bank transfer as per the bank details provided by you.
– We accept devices that power on and are in working condition.
– If you choose to reject the final price offer, your device will be returned and your trade-in order will be cancelled.
Please note below time validity for sending in your device:
You need to send your device to us within 14 days of submitting a Trade-in request. If your device is not picked up by our courier partner service within 14 days of submitting your Trade-in, the request will expire and you will no longer be eligible to receive Trade-in benefits from NorthLadder.
If you face any challenges in contacting or finding the courier partner for shipping your device, please reach out to support.uk@northladder.com for help.
We provide data wipe for both Android and iOS following the below method:
Android Erasure
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
iOS Erasure
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
Android Erasure
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
iOS Erasure
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
You can cancel your trade-in order before the courier picks up your device by sending a cancellation request to support.uk@northladder.com.
If we do not receive your confirmation on the revised offer within 7 days of sending the price deviation offer, we will assume that you accept the revised price. NorthLadder will retain possession of your device and proceed to completing the trade-in Order.
Please note that, as per the terms of the trade-in program, the order will no longer qualify for cancellation once the order is completed.
The payout of the revised amount will be issued to you via bank transfer.
Please note that, as per the terms of the trade-in program, the order will no longer qualify for cancellation once the order is completed.
The payout of the revised amount will be issued to you via bank transfer.
No, once NorthLadder receives the device and has started processing your trade-in and the transaction is final, the trade-in device cannot be returned. However, if you do not agree to the final trade-in value post assessment of the device, you can request NorthLadder to cancel the order and return your device.
Once your device arrives at NorthLadder’s evaluation facility, a thorough assessment is conducted to determine its condition. The revised price is based on this detailed evaluation, which considers key factors such as screen quality, body condition, battery health and overall functionality.
After the evaluation is completed, we will email you the evaluation report along with the revised price offer. If you accept the new price, please confirm your acceptance using the link provided in the email. Should you decide not to proceed with the revised offer, you can reject the price quote through the same link, and we will arrange to return.
After the evaluation is completed, we will email you the evaluation report along with the revised price offer. If you accept the new price, please confirm your acceptance using the link provided in the email. Should you decide not to proceed with the revised offer, you can reject the price quote through the same link, and we will arrange to return.
This offer is promoted by NorthLadder and therefore Amazon has no responsibility or control over it. The offer is subject to the NorthLadder’s terms and conditions, available here https://amazonuk.northladder.net/uk-en/terms-and-conditions/
For more details, you can contact NorthLadder at the following email address: support.uk@northladder.com
Support is available Monday to Saturday, 10 am to 10 pm.
You will receive a response within 24-48 hours.
For more details, you can contact NorthLadder at the following email address: support.uk@northladder.com
Support is available Monday to Saturday, 10 am to 10 pm.
You will receive a response within 24-48 hours.